GuideOne Insurance
1111 Ashworth Road
West Des Moines, IA 50265-3538
Customer Service
Access Your Account
1-877-448-4331
Claims
Report a Claim
1-888-748-4326
Billing
Access Your Account
1-877-448-4331
Insurance FAQs
Don’t see your question? Contact us.
Your deductible is the amount of money you are responsible for paying out-of-pocket before coverage begins. Your specific deductible will be listed on your policy documents, and we can answer any questions about it by contacting us directly.
To submit a claim, please start by calling our office at (800) 732-0096. If you need to submit a claim after our normal business hours, please click here to find your insurance company claims contact information.
Payment options and billing plans will depend on your insurance company. Most companies will offer an annual, quarterly, or monthly option with the ability to set up automatic payments. We can answer specific questions regarding your payment options by contacting us.
Your policy will renew on the same day each year. You will typically hear from your account manager 30 days prior to the renewal with any premium or coverage changes. You can view the renewal date and any other pertinent information in your Client Portal.
